Website Privacy Notice

  • Welcome to Vellity UK Ltd “(“we”, "our" “us”) We are committed to privacy compliance and to earning our users(“you”, “your”) trust.

  • To earn that trust, we aim to be transparent and ensure you understand our privacy practices including the information we collect, why we collect it, how it is used and your choices regarding your personal information. 

    1. 1. Who is Vellity?

  • We are the operator of this website and will be the controller of your personal data. 

  • Entity


    Vellity UK Ltd

    Unit 6 Queens Yard, White Post Lane, London, United Kingdom, E9 5EN

    1. 2. Who does this Privacy Notice apply to?

  • This Privacy Notice applies to this website and our services, which are operated by us.

    1. 3. What information does Vellity collect about me?

  • Information you give us

  • You choose to give us certain information when using our services. This includes:

  • • Account and contact details: When you create an account, you provide us with at least your login credentials, as well as some basic contact details necessary for the service to work, such as your name, telephone, post address and email address.
  • • Customer service: If you contact our customer service team, we collect the information you give us during the interaction.
  • • Billing details: When you make a payment, you provide our payment service provider with certain information necessary to process your payment, including your debit or credit card number, card holder name, card expiry, CVV and billing address.

  • Information we receive from others

  • • Platforms: You may be able to use your Google, Facebook, or corporate single-sign on account to create and log into your Vellity account.
  • • Other Partners: We may receive information about you, such as your contact details and address, from our partners, business developers and delivery partners as well as other shippers when the shipper is not the one who expedites the shipment.

  • Information collected when you use our services

  • • Device information: We collect information from and about the device(s) you use to access our services, including:
  • o hardware and software information such as IP address, device ID and type, device-specific settings and characteristics, browser type, version and language, operating system, time zones, location, device performance data, and identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
  • o o information on your wireless and mobile network connection, like your service provider and signal strength.

  • • Usage Information: We collect information about your activity on our services, for instance how you use them (e.g., date and time you logged in, features you’ve been using, searches clicks and pages which have been shown to you, and referring webpage address, advertising that you click on).

  • If the personal information we hold about you is incorrect, please let us know.

  • You may decide not to provide your personal information to us. However, in that case, please note that we may not be able to fully provide you with all our services.

    1. 4. What cookies and similar technologies does Vellity use?

  • Please see our for more information on why we use them and how you can better control their use, through your browser settings and other tools.

    1. 5. Why does Vellity process my personal data for and what are the legal bases Vellity relies on?

  • We may process your personal data for the purposes below and based on the following legal bases:

  • i. We shall rely on the performance of our obligations arising from the service contract or arrangement in place with you for the following purposes:
  • • Service Relationship which includes providing our services, creating and managing your account, providing customer support and communicating with you about our services and about your engagement with us, such as changes in our terms.
  • • Performance of our Business Operations which includes business as usual activities for the effective operation of our organisation, allowing us to work together and collaborate, providing our services and ensuring business continuity.
  • • Managing payments for the services we provide you which includes billing process where you purchase a service through our website via our third party payments provider Stripe and available for review at
  • ii. We shall rely on our legitimate interests pursued by us or our service providers acting on our behalf or by a third-party insofar as such interests do not pose a high risk to your rights and freedoms, for the following purposes
  • • Ensuring proper administration of our business which includes keeping appropriate records, resolving complaints and managing our business relationships and opportunities. Our legitimate interest is ensuring the continuity of our service.
  • • Preventing, detecting and fighting fraud or other illegal or unauthorized activities which includes monitoring operations, user activity and networks for fraud prevention and crime detection purposes, including information from third parties who may alert us about suspicious activities and monitoring our website and systems for suspicious activities, testing and auditing our systems and deploying security measures. Our legitimate interest is preserving the security of our service.
  • • Performing service enhancement activities using anonymous information, which includes conducting statistical analysis on online activity, usage, browser, device and other data. Our legitimate interest is making services and features more relevant and improving user experience.
  • iii. We shall rely on your consent for the following purposes:
  • • Marketing Activities which includes contacting you with details of new services or offers we provide. We will include an unsubscribe link in all our email communications, which removes you from receiving further communications. You will be then notified that your un-subscription was successful.
  • iv. We shall rely on the compliance with applicable laws and regulations for the following purposes:
  • • To establish, exercise or defend legal claims in suspected or actual legal proceedings
  • • To exercise or perform any right or obligation which is conferred or imposed by law on us
  • Where we are legally required to process personal data in connection to specific legislation, statutory codes of practice and other legal or tax related obligations.

  • We shall notify you of any material changes to personal data we collect or to the purposes for which we collect and process it.

    1. 6. Who does Vellity share your information with and why?

  • We may share your personal data with:

  • With our service providers
  • We use third parties to help us operate and improve our services and facilitate the fulfilment of essential service functions. These third parties assist us with various tasks, including personal information hosting and maintenance, with security tools and others.

  • In corporate transactions
  • We may transfer your personal information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.

  • When required by law
  • We may disclose your personal information if reasonably necessary with regulators, law enforcement agencies or where mandatory under a court order: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.

  • When required by law
  • We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.

  • With other Vellity Group entities
  • When it is necessary for operational reasons such as the use of a group-wide logistics and IT infrastructure and for any administrative purposes to organise, develop and deliver our services, run our organisation and decide on future strategies.

  • With business partners
  • We may share your personal data, where necessary, with our partners and external agents who operate within the framework of transport and delivery

  • With your consent or at your request
  • We may ask for your consent to share your personal information with third parties. In any such case, we will make it clear why we want to share the information.

    1. 7. How does Vellity send information outside of my country?

  • We will not transfer or store your personal data outside of the European Economic Area (“EEA”) or the United Kingdom (“UK”) to the extent the UK is no longer part of the EU, except to selected third parties that we have instructed to help us provide our services to you.

  • If we do transfer or store your personal data outside of the EEA or the UK, we will ensure we have put adequate measures in place to protect your personal data to an equivalent data protection standard as in the UK and the EEA.

  • We will not transfer your personal data outside the UK and the EEA, except:

  • a) To a country which has been found by the European Commission to provide an adequate level of protection, which can be found here or
  • b) To an entity which we have entered into a contract with which include certain requirements to make sure your personal data is protected to equivalent standards as in the EEA and the UK (these are known as the “standard contractual clauses”).

  • If there are any other circumstances which would require us to transfer your personal data outside of the EEA or the UK, we will seek your consent to transfer your personal data outside of the EEA.

  • You may request further information on the measures used for the international transfers at

    1. 8. What are my privacy rights?

  • In certain circumstances, if you are an EEA resident, you may exercise the rights available to you under applicable data protection laws as follows:
  • If you wish to access, correct, update or request deletion of your personal information.
  • You can object to processing of your personal information when such processing is based on legitimate interests, ask us to restrict processing of your personal information or request portability of your personal information.
  • If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. A list of European data protection authorities is available here:

  • You can exercise your rights at any time by contacting us using the contact details below in Section 12 “How can I contact Vellity?”.

  • We respond to all requests we receive from users in accordance with applicable data protection laws. We may ask you to provide proof of identity before we can answer the above requests. In some cases, we may reject requests for certain reasons (for example, if the request is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another user).

    1. 9. How does Vellity protect my personal information?

  • We have implemented, and will maintain current, reasonable physical, technical, and organizational security measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.
  • Where we have given you (or where you have chosen) a password which enables you to access certain parts of our services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone

    1. 10. How long does Vellity retain my personal information?

  • Your personal information will be stored in accordance with applicable laws and kept for as long as needed to carry out the purposes described in this Privacy Notice or as otherwise required by applicable law. Unless we are required to retain your personal data by law, or to provide you with our service, we will aim to keep your data for no more than 36 months after you have cancelled your account with us.

    1. 11. Can this Privacy Notice change?

  • This Privacy Notice may be amended from time to time. We will post any changes we may make on this page and, where appropriate, notify you via e-mail. When amendments are made, we will update the "Last updated" date at the bottom of this Privacy Notice.

    1. 12. How can I contact Vellity?

  • If you have questions regarding your privacy and rights, please let us know how we can help.
  • • Email:
  • • Post mail: Unit 6 Queens Yard, White Post Lane, London, United Kingdom, E9 5EN

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    Existing customers can get help via direct chat in their accounts & the app.

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